Terms of Service

One Less Worry provides residential moving and related services, which may include:

• Residential moving
• Apartment moving
• Furniture moving
• Loading and unloading
• Other moving-related services agreed upon between One Less Worry and the customer

Specific services, pricing, dates, crew requirements, and other details may be provided in a separate estimate, booking confirmation, invoice, bill of lading, service agreement, or other written agreement.

If another written service agreement conflicts with these general website Terms regarding a specific move, the specific service agreement will control for that move.

Quotes or estimates provided through our website, by telephone, by text message, or through other communications may be based on information supplied by the customer.

Pricing may depend on factors including:

• Number of movers required
• Estimated duration
• Distance
• Number and type of items
• Stairs or elevators
• Access conditions
• Packing requirements
• Specialty or unusually heavy items
• Additional services requested
• Other circumstances affecting the move

Unless expressly stated otherwise in writing, an initial online or telephone quote is not necessarily a guaranteed final price.

If the scope or conditions of the move differ materially from the information originally provided, pricing may change subject to applicable law and any written moving agreement.

Customers are responsible for providing accurate information regarding the move.

This includes disclosing circumstances that may materially affect the work, such as:

• Stairs
• Long carrying distances
• Limited parking
• Elevator requirements
• Building restrictions
• Large or unusually heavy items
• Specialty items
• Difficult access
• Items requiring special handling

Customers are also responsible for obtaining necessary building permissions, elevator reservations, parking arrangements, and access unless otherwise agreed in writing.

We may decline to transport items that are unsafe, illegal, hazardous, prohibited by law, or unsuitable for ordinary moving transportation.

These may include certain:

• Hazardous materials
• Flammable materials
• Explosives
• Illegal substances or property
• Dangerous chemicals
• Perishable goods
• Items presenting an unreasonable safety risk

Customers should contact us before the move if they are uncertain whether an item can be transported.

Customers should personally transport irreplaceable or highly sensitive items whenever practical, including:

• Cash
• Jewelry
• Important documents
• Passports
• Financial instruments
• Prescription medications
• Electronic credentials or passwords
• Other unusually valuable personal property

Additional rules regarding loss, damage, valuation, or liability may be included in the moving documents provided for a specific move and will be governed by applicable law.

We make reasonable efforts to arrive and complete moves according to scheduled times.

Moving schedules may be affected by circumstances outside our reasonable control, including:

• Traffic
• Weather
• Road conditions
• Mechanical issues
• Building access
• Delays from earlier moves
• Emergencies
• Government restrictions
• Other unforeseen circumstances

We will make reasonable efforts to communicate significant scheduling changes.

Cancellation, deposit, and rescheduling requirements applicable to your move will be disclosed during booking or in your service agreement.

Any applicable cancellation fees, deposit rules, or refund policies presented during booking form part of your agreement with us.

Customers should inspect their property and belongings following completion of the move and notify us promptly of any suspected loss or damage.

Claims relating to moving services will be handled according to applicable law and the moving agreement, bill of lading, valuation selection, or other documents governing the specific move.

Nothing in these Terms eliminates rights or remedies that cannot legally be waived.

Customers agree to pay all charges associated with services they authorize.

Accepted payment methods and payment timing may be communicated during booking or contained in the applicable service agreement.

Additional services requested during a move may result in additional charges where permitted by law and agreed upon by the customer.

Submitting a quote request does not automatically create a moving contract or guarantee availability.

A booking is confirmed only after any required booking process has been completed and confirmation has been provided by One Less Worry.

By providing your contact information, you authorize us to contact you regarding your inquiry, quote, booking, scheduled move, or services.

Marketing text messages, where offered, are subject to separate consent requirements. Consent to marketing text messages is not required to purchase our services.

You agree not to:

• Use the website for unlawful purposes
• Attempt to gain unauthorized access to our systems
• Interfere with the operation or security of the website
• Submit fraudulent or intentionally misleading information
• Use automated systems to abuse our forms or services
• Impersonate another person

We may restrict access to the website when reasonably necessary to protect our systems or users.

The One Less Worry name, branding, website design, text, graphics, logos, and other original website materials are owned by or licensed to One Less Worry unless otherwise indicated.

You may not reproduce, distribute, modify, or commercially exploit these materials without authorization except as permitted by law.

Our website may integrate with or link to third-party services, including payment processors, mapping providers, review platforms, social networks, and other technology providers.

We are not responsible for the independent operation, content, availability, or practices of third-party services.

We make reasonable efforts to keep information on our website accurate and current, but website information may occasionally contain errors or become outdated.

The website is provided on an “as available” basis to the extent permitted by applicable law.

To the maximum extent permitted by applicable law, One Less Worry will not be liable for indirect, incidental, special, exemplary, or consequential damages arising solely from use of or inability to use this website.

Limitations applicable to the actual transportation or handling of household goods will be governed by applicable law and the specific moving documents governing the customer's move.

Nothing in these Terms limits liability where doing so would be prohibited by law.

These Terms are governed by the laws of the State of Nevada, without regard to conflict-of-law principles, except where federal law or another applicable law controls.

Any dispute concerning these website Terms will be handled in a court of competent jurisdiction, subject to any separate dispute-resolution provisions contained in the customer's moving agreement.

We may update these Terms periodically.

The current version will be posted on our website with an updated “Last Updated” date.

Questions regarding these Terms may be directed to: